Refund and Return Policy

Effective Date: November 8, 2024

Thank you for shopping with Mimieglownie. We are committed to providing high-quality luxury handbags and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Return Policy to understand your options.

Contact Information:

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, please ensure that your item meets the following conditions:

  • Return Period: Returns must be initiated within 30 days of the original purchase date.
  • Condition: The item must be unused, in its original condition, and include all packaging, tags, and accessories.
  • Non-Returnable Items: Customized, personalized, or final sale items are not eligible for returns or refunds unless they are defective or damaged upon arrival.

2. Return Process

If your item meets the above criteria, follow these steps to initiate a return:

  1. Contact Us: Reach out to us at info@mimieglownie.com with your order number, the reason for the return, and any supporting photos if the item is defective.
  2. Approval and Instructions: Once we approve your return, we will provide instructions on how to return the item. Unauthorized returns will not be accepted.
  3. Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure safe delivery.

3. Refund Policy

Upon receiving and inspecting your returned item, we will process your refund if all conditions are met.

  • Refund Method: Refunds are processed to the original payment method used during purchase.
  • Refund Processing Time: Once the return is received and approved, refunds are typically processed within 5-7 business days. You will receive an email confirmation once the refund has been issued.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in original condition, have missing parts, or show signs of use not due to our error.

4. Exchange Policy

If you received a defective or incorrect item, we offer an exchange for the same item (subject to availability) or a full refund. Contact us at info@mimieglownie.com with details, and we will guide you through the exchange process. Exchanges must also be initiated within 30 days of the original purchase date.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately. Contact us at info@mimieglownie.com with photos and your order number. We will prioritize resolving the issue by offering a replacement or a full refund if a replacement is unavailable.

6. Late or Missing Refunds

If you haven’t received a refund after the specified processing period, please follow these steps:

  1. Check Your Bank Account: Confirm that the refund was not credited in your bank or credit card account.
  2. Contact Your Bank or Credit Card Company: Processing times vary by financial institution and may take a few additional days.
  3. Contact Us: If you have completed these steps and still have not received your refund, reach out to us at info@mimieglownie.com for assistance.

7. Final Sale Items

All items marked as “final sale” are non-returnable and non-refundable. Please review product descriptions carefully before purchasing any item marked as final sale.

8. International Returns and Refunds

International customers are responsible for shipping and handling fees for returns and exchanges. Customs duties, taxes, and other fees are non-refundable. We recommend checking with your local customs office for more information on international returns.

Questions?

If you have any questions about this Refund and Return Policy, please reach out to us at:

  • Email: info@mimieglownie.com
  • Phone: +1 864-290-4366
  • Address: Mimieglownie, 3297 Mill Street, Greenville, South Carolina, United States

Thank you for choosing Mimieglownie. We value your satisfaction and strive to provide an excellent shopping experience.